ABSTRACT
The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores:
- Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration
- The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance
- Key theories of IT innovations in government on the interplay between technological innovations and public administration
- The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value
- Key strategies and conditions for fostering success in leveraging technological innovations for public service
This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government.
TABLE OF CONTENTS
section |8 pages
Introduction
section I|84 pages
Theories of Information Technology (IT) Innovations in Government
chapter 2|16 pages
Transforming Government Services Over Time
chapter 3|22 pages
Information Policies
chapter 5|22 pages
Using System Dynamics for the Analysis of Complex Social Problems and Public Policy Alternatives
section II|58 pages
Emerging Technologies and Their Applications for Government
chapter 7|16 pages
Mobile Location-Based Service (LBS) Apps for the Public Sector
chapter 9|14 pages
Big Data Analysis on Public Opinion
section III|66 pages
Technology-Enabled Cross-Boundary Collaboration and Governance
chapter 10|15 pages
E-Government and Citizen Trust in Government
section IV|84 pages
Advancement of Democratic Accountability and Public Values
chapter 14|20 pages
Catching on and Catching up
chapter 16|14 pages
Technology, Transparency, and Local Government
chapter 17|18 pages
Protection of Personally Identifiable Information in Government
section V|93 pages
Advancement of Public Service through Technological Innovations