ABSTRACT

Organizational change literature often focuses on the leaders role in giving sense to others of the need for change and there is a plethora of models and recipes on how to influence employees thinking about change, organizational design and performance. Notwithstanding this ready supply of advice, research has shown that up to 90% of change programs fail to deliver their expected outcomes. One of the reasons for this which has been neglected in the literature is that successful change in thinking starts with how leaders first make sense of the need for change and the challenges this poses to their own thinking.

This book surfaces the elements behind leader sensemaking that add to or detract from their ability to critically question their current thinking. Leaders and interventionists have lacked practical and pragmatic advice on how to influence the process. This book is the culmination of 10 years of research spent working with leaders in organizations as they interpreted the need for change and made choices about engaging, or not, with transformational change methodologies. It reveals nine elements of sensemaking displayed by organizational leaders as they grapple with challenges to their current orthodoxies about how to lead and organize in times of change.

The book shows the latest state of knowledge on the topic and will be of interest to researchers, academics, practitioners, and students in the fields of leadership, change, and organisational development.

part I|39 pages

Leadership, Organizational Change and Sensemaking Introduced

chapter 3|16 pages

Epiphanies and Crossing the Rubicon

The Drama of Moving from Old to New Realities

part II|93 pages

The Nine Elements of Leader Sensemaking

chapter 4|13 pages

Ontology

Creating Realities

chapter 5|10 pages

Storytelling

If You’re Going to Tell a Story, Make It a Good One

chapter 6|7 pages

Displacement of Concepts

Paradigm Shift or Paradigm Expansion?

chapter 7|16 pages

Preunderstanding

A Little (or a Lot of) Knowledge Can Be a Dangerous Thing

chapter 8|13 pages

Cognitive Dissonance

Burning Platform or Has Someone Burnt the Toast?

chapter 10|9 pages

Defensive Reasoning

Rationalizing Not Rational

chapter 11|4 pages

Compresence of Opposites

And Makes More Sense than or

chapter 12|7 pages

Interpretation

Decide First, Justify Later

part III|18 pages

Post-Engagement Sensemaking Observed

chapter 13|16 pages

Post-Engagement Social Sensemaking

What Is History but a Fable Agreed upon

part IV|8 pages

Conclusion – Influencing Sensemaking

chapter 14|6 pages

Sensemaking

Recipes, Plate Spinning or Web Weaving?