ABSTRACT
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
TABLE OF CONTENTS
part |2 pages
Part I Developing a strategic orientation for Quality Management
part |2 pages
Part II Quality improvement tools and techniques for the twenty-first century
part |2 pages
Part III Case studies in Quality Management