ABSTRACT

Developed for advanced students in public relations, Cases in Public Relations Management uses recent cases in public relations that had outcomes varying from expected to unsuccessful. The text challenges students to think analytically, strategically, and practically. Each case is based on real events, and is designed to encourage discussion, debate, and exploration of the options available to today's strategic public relations manager.

Key features of this text include coverage of the latest controversies in current events, discussion of the ethical issues that have made headlines in recent years, and strategies used by public relations practitioners. Each case has extensive supplemental materials taken directly from the case for students' further investigation and discussion. The case study approach encourages readers to assess what they know about communication theory, the public relations process, and management practices, and prepares them for their future careers as PR practitioners.

New to the second edition are:

  • 27 new case studies, including coverage of social media and social responsibility elements
  • New chapters on corporate social responsibility (CSR) and activism
  • End-of-chapter exercises
  • Embedded hyperlinks in eBook
  • Fully enhanced companion website that includes:
    • Instructor resources: PowerPoint presentations, Case Supplements, Instructor Guides
    • Student resources: Quizzes, Glossary, Case Supplements

chapter 1|15 pages

A Brief Introduction to Public Relations

chapter 2|23 pages

Ethics and the Law

chapter 3|55 pages

Corporate Social Responsibility

chapter 4|60 pages

Media Relations

chapter 5|72 pages

Confl ict Management

chapter 6|51 pages

Activism

chapter 7|83 pages

Consumer Relations

chapter 8|62 pages

Entertainment and Leisure

chapter 9|40 pages

Community Relations

chapter 10|66 pages

Cultural and Other Considerations

chapter |4 pages

APPENDICES

chapter |4 pages

B. Case Preparation

chapter |6 pages

D. Ways Organizations Communicate

chapter |4 pages

F. Organizational Responses

chapter |7 pages

G. PRSA Member Code of Ethics