ABSTRACT

In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial.

Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as:

  • What do we mean by the notion of crossing boundaries?
  • Why has this emerged?
  • What does cross boundary working involve?
  • What are the critical enablers and barriers?

By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.

part I|44 pages

Introduction and the fundamental questions

chapter 1|8 pages

Crossing boundaries in public management and policy

An introduction

chapter 2|34 pages

Crossing boundaries

The fundamental questions in public management and policy

part II|166 pages

Solutions to cross-boundary dilemmas?

chapter 3|17 pages

The cross-organizational collaboration solution?

Conditions, roles and dynamics in New Zealand

chapter 4|14 pages

The boundary-spanning solution?

Crossing boundaries in the United States

chapter 5|14 pages

The culture solution?

Culture and common purpose in Australia

chapter 6|19 pages

The structure solution?

Public sector mergers in the United Kingdom

chapter 7|14 pages

The people and structure solution?

Collegial administration in Norway

chapter 8|17 pages

The performance target solution?

Cross-cutting public service agreements in the United Kingdom 1

chapter 9|16 pages

The collaboration solution?

Factors for collaborative success

chapter 10|14 pages

The soft power solution?

Managing without authority

chapter 11|18 pages

The diagnostic solution?

Gauging readiness for cross-boundary working

chapter 12|21 pages

The responsiveness solution?

Embedding horizontal governance in Canada

part III|83 pages

Cases of crossing boundaries in public management and policy

chapter 13|16 pages

Children's services

The impact of service integration in England

chapter 14|16 pages

Education and employment

Stumbling across boundaries in the Netherlands

chapter 15|18 pages

Health

Overcoming service delivery gaps in Austria

chapter 16|17 pages

Community safety

Partnerships across boundaries in England

chapter 17|14 pages

Airport enclaves

Bridging boundary tensions between airports and cities 1

part IV|11 pages

Conclusion

chapter 18|9 pages

Crossing boundaries in public management and policy

Conclusion and future issues