ABSTRACT

Volunteers make important contributions across the spectrum of event settings, most visibly at high profile mega events such as the Olympic Games they are volunteers are lauded as ‘Games makers’, ’unsung heroes’ and the like. Less visibly volunteers are the heart and soul of community events and festivals, often undertaking multi-faceted roles from event leadership through to operations and ensuring that these celebrations are made possible in the absence of big budgets and professional event staff.

This book is the first to showcase and advance international research into the volunteering experience at events,  drawing  on  the  work  of  key  scholars  in  this  field.  Events of all sizes benefit from volunteer support but event volunteering research is frequently case study-based and individually these cases make a limited impact. This text brings together cases from around the world, specifically including those that expand theoretical and methodological boundaries. It features mega events like the 2012 Olympics and the 2011 Rugby World Cup, alongside music festivals and sports events. New areas that are examined include the benefits of event volunteering for students, the role of volunteers in social enterprise events and new methodological approaches to researching this phenomenon, specifically ethnographic and cross-national studies.

This innovative book acts as a global source of key information for practitioners and researchers, an important text for students of event management and will provide stimulus for further work in this emerging  area.

part I|48 pages

The event volunteer experience

chapter 2|16 pages

Peace, love and well-being

Volunteering at the Peace & Love Festival in Borlänge, Sweden

chapter 3|14 pages

Securing your future

Festival volunteering and graduate employability

chapter 4|16 pages

“We don't do that back home”

International students and volunteering

part II|43 pages

Managing the event volunteer

chapter 5|12 pages

The Spirit of Burgas Music Festival, Bulgaria

The management and experiences of volunteers

chapter 6|12 pages

The background in the limelight

Volunteering in event management in Hungary

chapter 7|17 pages

Volunteers in social enterprise events

Triple Bottom Line benefits

part III|56 pages

The volunteer program at mega-events

chapter 9|14 pages

Volunteering for an audience of billions

Fifteen minutes of fame at an Olympic Games Opening Ceremony

chapter 10|14 pages

Emotions and the Olympic Games

The emotional management of volunteers

chapter 11|11 pages

The 2012 Ambassadors

Second-class Olympic volunteers, or the best potential for developing a volunteering legacy from the Games?

part IV|39 pages

Approaches to researching event volunteers

chapter 12|15 pages

Event Volunteering Evaluation (EVE) project

Challenging the methodological limits of event volunteering research

chapter 13|13 pages

An ethnographic approach to researching volunteering in events

A case study of the Northern University Games, Australia