ABSTRACT

From the parking lot to the exam room, doctors can improve the physical surroundings for their patients, yet often they do not. Given the numerous and varied duties doctors must perform, it may fall to the design profession to implement changes, many based on research, to improve healthcare experiences. From location and layout to furnishings and positive distractions, this book provides evidence-based information about the physical environment to help doctors and those who design medical workspaces improve the experience of health care.

Along with its research base, a special aspect of this book is the integration of relevant historical material about the office practice of physicians at the beginning of the twentieth century. Many of their design solutions are viable today. In addition to improving the physical design of healthcare facilities, author Ann Sloan Devlin is the granddaughter, daughter, and niece of physicians, as well as the granddaughter and daughter of nurses. She worked in a hospital during college, and has visited a good many practitioners’ offices in medical office buildings and ambulatory care settings. This book addresses an overlooked location of care: the doctor’s office suite.

chapter |12 pages

Introduction

chapter 1|26 pages

Office Location, Signage, and Identity

Where and Who You Are

chapter 2|37 pages

Arriving, Waiting, and Taking Vitals

Setting the Stage

chapter 3|27 pages

Consultation and Examination Spaces:

“You Feel Healthier When You're Dressed”

chapter 4|27 pages

The Ambient Environment:

Changing the “Sick People's” Atmosphere