ABSTRACT

Today there are few organizations that can afford to ignore information technology and few individuals who would prefer to be without it. As managerial tasks become more complex, so the nature of the required information systems changes from structured, routine support to ad hoc, unstructured, complex enquiries at the highest levels of management. As with the first three editions, this fourth edition of Strategic Information Management: Challenges and Strategies in Managing Information Systems presents the many complex and inter-related issues associated with the management of information systems. This book provides a rich source of material reflecting recent thinking on the key issues facing executives in information systems strategic management. It draws from a wide range of contemporary articles written by leading experts from North America, Asia, and Europe.

Designed as a course text for MBA, Master's level students, and senior undergraduate students taking courses in information management, it also provides a wealth of information and references for researchers. New to this edition are updated readings addressing current issues and the latest thinking in information management.

chapter |4 pages

PA R T ONE Foundations

chapter 1|29 pages

R. D. Galliers

CONCEPTUAL DEVELOPMENTS IN INFORMATION SYSTEMS STRATEGY— REFLECTIONS ON INFORMATION SYSTEMS STRATEGIZING

chapter 2|35 pages

G. Piccoli and B. Ives

SUSTAINING COMPETITIVE ADVANTAGE—IT-DEPENDENT STRATEGIC INITIATIVES AND SUSTAINED COMPETITIVE ADVANTAGE: A REVIEW AND SYNTHESIS OF THE LITERATURE

chapter 3|27 pages

R. D. Galliers and A. R. Sutherland the evolving information systems strategy—information systems management and strategy formulation: applying and extending the “stages of growth” concept

THE EVOLVING INFORMATION SYSTEMS STRATEGY—INFORMATION SYSTEMS MANAGEMENT AND STRATEGY FORMULATION: APPLYING AND EXTENDING THE “STAGES OF GROWTH”

chapter 4|28 pages

M. J. Earl

APPROACHES TO INFORMATION SYSTEMS PLANNING—EXPERIENCES IN STRATEGIC INFORMATION SYSTEMS PLANNING

chapter 5|19 pages

A. L. Lederer and V. Sethi

THE INFORMATION SYSTEMS PLANNING PROCESS—MEETING THE CHALLENGES OF INFORMATION SYSTEMS PLANNING

chapter 6|24 pages

A. Teubner and M. Mocker

INFORMATION STRATEGY—TOWARDS A COMPREHENSIVE MODEL OF INFORMATION STRATEGY

chapter 7|18 pages

J. W. Ross

INFORMATION TECHNOLOGY STRATEGY—CREATING A STRATEGIC IT ARCHITECTURE COMPETENCY: LEARNING IN STAGES

chapter 8|20 pages

R. Agarwal and V. Sambamurthy

INFORMATION MANAGEMENT STRATEGY—PRINCIPLES AND MODELS FOR ORGANIZING THE IT FUNCTION

chapter L|18 pages

L. P. Willcocks evaluating the outcomes of information systems plans— managing information technology evaluation: techniques and processes

EVALUATING THE OUTCOMES OF INFORMATION SYSTEMS PLANS—MANAGING INFORMATION TECHNOLOGY EVALUATION: TECHNIQUES AND PROCESSES

chapter |1 pages

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chapter 10|22 pages

M. L. Kaarst-Brown the cio role—understanding an organization ’s view of the cio: the role of assumptions about it

THE CIO ROLE—UNDERSTANDING AN ORGANIZATION’S VIEW OF THE CIO: THE ROLE OF ASSUMPTIONS ABOUT IT

chapter 11|30 pages

S. Kanungo, S. Sadavarti and Y. Srinivas

ORGANIZATIONAL CULTURE—RELATING IT STRATEGY AND ORGANIZATIONAL CULTURE: AN EMPIRICAL STUDY OF PUBLIC SECTOR UNITS IN INDIA

chapter 12|24 pages

P. Weill

IT GOVERNANCE—DON’T JUST LEAD, GOVERN: HOW TOP-PERFORMING FIRMS GOVERN IT

chapter 13|17 pages

D. E. Leidner, R. C. Beatty and J. M. Mackay

STRATEGIES FOR MANAGING IN DIFFICULT ENVIRONMENTS—HOW CIOS MANAGE IT DURING ECONOMIC DECLINE: SURVIVING AND THRIVING AMID UNCERTAINTY

chapter 14|17 pages

R. R. Nelson

PROJECT EVALUATION—PROJECT RETROSPECTIVES: EVALUATING PROJECT SUCCESS, FAILURE, AND EVERYTHING IN BETWEEN

chapter 15|24 pages

S. Rivard, L. Raymond and D. Verreault it and organizational performance—resource-based view and competitive strategy: an integrated model of the contribution of information technology to firm performance

IT AND ORGANIZATIONAL PERFORMANCE—RESOURCE-BASED VIEW AND COMPETITIVE STRATEGY: AN INTEGRATED MODEL OF THE CONTRIBUTION OF INFORMATION

chapter |6 pages

PA R T FOUR Some Current Challenges

chapter 16|20 pages

A. Dennis and I. Vessey

KNOWLEDGE MANAGEMENT—THREE KNOWLEDGE MANAGEMENT STRATEGIES: KNOWLEDGE HIERARCHIES, KNOWLEDGE MARKETS, AND KNOWLEDGE COMMUNITIES

chapter 17|29 pages

A. Dulipovici and R. Baskerville privacy, property and ethics—conflicts between privacy and property: the discourse in personal and organizational knowledge

PRIVACY, PROPERTY AND ETHICS— CONFLICTS BETWEEN PRIVACY AND PROPERTY: THE DISCOURSE IN PERSONAL AND ORGANIZATIONAL KNOWLEDGE

chapter C|17 pages

C. Soh and S. K. Sia

ENTERPRISE SYSTEMS—THE CHALLENGES OF IMPLEMENTING “VANILLA” VERSIONS OF ENTERPRISE SYSTEMS

chapter 19|28 pages

S. Newell, J. C. Huang, R. D. Galliers and S. L. Pan exploring with, and exploiting, it—implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity

EXPLORING WITH, AND EXPLOITING, IT—IMPLEMENTING ENTERPRISE RESOURCE PLANNING AND KNOWLEDGE MANAGEMENT SYSTEMS IN TANDEM:

chapter 20|27 pages

E. L. Wagner, S. V. Scott and R. D. Galliers

“BEST” PRACTICE?—THE CREATION OF “BEST PRACTICE” SOFTWARE: MYTH, REALITY AND ETHICS

chapter 21|26 pages

S. Cullen, P. Seddon and L. P. Willcocks

OUTSOURCING—MANAGING OUTSOURCING: THE LIFE CYCLE IMPERATIVE

chapter 22|20 pages

J. W. Rottman and M. C. Lacity

OFFSHORING—TWENTY PRACTICES FOR OFFSHORE SOURCING