ABSTRACT

This book presents research tested models, methods and tools that can make the work of the facilities manager more robust and sustainable, help long-term strategic planning and support students and practitioners in FM to improve the way they approach and deal with challenges in practice.

The 34 models, methods and tools are presented in relation to five typical challenges for facilities managers:

  • Strategy development
  • Organisational design
  • Space planning
  • Building projects
  • Optimisation

The chapters are short and concise, presenting a central illustration of one model, method or tool with explanatory text and short, exemplary case studies. Each chapter includes references to further reading, and the book includes a keyword index. Essential reading for all involved in the management of built assets, this book bridges the gap between robust academic research and practical industry tools. It can also be used as a handy student reference.

chapter |2 pages

Introduction

part A|77 pages

Guide to FM tools

chapter |3 pages

Introduction to part A

part A.I|13 pages

Strategy development

chapter A.1|2 pages

Scenarios for FM in the future

chapter A.2|3 pages

Adaptation between FM product and process

chapter A.3|2 pages

Strategies for sustainable FM

chapter A.4|2 pages

Drivers for innovation in services

part A.II|14 pages

Organisational design

chapter A.6|3 pages

Collaboration with external providers

chapter A.7|3 pages

Capacity building in FM organisations

chapter A.8|2 pages

Establishing of property centres

part A.III|12 pages

Space planning

chapter A.9|2 pages

Typology of office workplaces

chapter A.10|2 pages

Value-based space optimisation

chapter A.11|2 pages

How to share space

chapter A.12|2 pages

Creativity and facilities

part A.IV|14 pages

Building project

chapter A.13|2 pages

Usability briefing

chapter A.14|2 pages

Climate change and buildings

chapter A.15|2 pages

Sustainable building renovation

chapter A.16|2 pages

Maturity model for strategic partnerships

chapter A.17|2 pages

From FM to building

part A.V|17 pages

Optimisation

chapter A.18|3 pages

A.18 FM as creator of added value

chapter A.20|3 pages

Personas as a basis for service innovation

chapter A.21|3 pages

Energy-efficient FM

chapter A.22|2 pages

How IT provides added value to FM

part B|247 pages

Models, methods and tools

chapter |3 pages

Introduction to part B

part B.I|35 pages

Facilities that support users and activities

chapter B.1|7 pages

Typology of office workplaces

chapter B.2|9 pages

Creativity and facilities

chapter B.3|6 pages

Usability briefing

chapter B.4|4 pages

Value-based space optimisation

chapter B.5|7 pages

How to share space

part B.II|46 pages

Sustainability from goal to action

part B.III|51 pages

Innovation and partnerships

part B.IV|31 pages

Transfer of knowledge from FM to building projects

part B.V|37 pages

FM and added value

chapter B.25|6 pages

FM Value Map

chapter B.27|7 pages

Value-Adding Management

chapter B.28|8 pages

How IT provides added value to FM

chapter B.29|6 pages

FM as creator of added value

part B.VI|37 pages

FM organisation and development