ABSTRACT
The product finally left the manufacturing plant, making its journey to the customer. The work that went into making the product as it leaves production embodies many months of design, engineering, customers surveys and marketing research. The manufacturing plant is comprised by two groups: the physical environment and the work environment. Selecting Process Variables (PVs) can be overwhelming since there are so many measurements to take throughout the plant. Determining those critical few key PVs was a challenge since so many are available in this part of the process. The team settled with the following three variables: reactor temperature, reaction time, and agitator speed. The employee is listening and knowing how to measure what is important to the customer, even if he will never interact with the customer directly. Ninety-eight percent is key metric of success. Floors were marked to indicate where items should be placed and walkways clearly visible.
