ABSTRACT
Framework portrays an image of sturdiness, inflexibility, and immovability. When suppliers apply the concept of freedom within a framework with the Houses of Quality (HOQs), they will discover a different approach of connecting the HOQ information in a more streamlined manner called the House of Quality flow down. A framework can also be made from steel, and those metal beams create a tall skyscraper. The two concepts of framework and results may sound unrelated. The first concept, framework, is about the use of a structured method like the HOQs or Standard Operating Procedures (SOPs). The second concept is about results which can be either expectations or outcomes delivered to customers. The combination of unpredictable results and without using a framework leads to a Messy process. The desired path of success is to migrate from the Messy quadrant to the Fullest Potential quadrant. SOPs detail how to perform a task.
