ABSTRACT
In the security field, metrics monitor security survey compliance, determine failure rates in physical security systems, increase emergency response time, identify criminal behaviors and trends, increase a security officer’s job function efficiencies, and improve staff job satisfaction. The development and implementation of a metrics-based data collection and analysis program is essential for today’s security department. For a security department, metrics include calls for service, incident data, customer service levels, security survey compliance/noncompliance, security officer job satisfaction, and job processes including scheduling, post duties, meal and break relief, and overtime usage. Utilizing metrics provides a quantifiable way to measure the effectiveness of security programs and processes. The implementation of a metrics-based program relies on the collection and analysis of unconventional data—data that stresses success rates, error rates, satisfaction levels, and the percent of time spent completing a task. Security audits provide key data for the metrics program.
