Technology is changing the way we do business, the way we communicate with each other, and the way we learn. This new edition is intended to help technical writers, graphic artists, engineers, and others who are charged with producing product documentation in the rapidly changing technological world. While preserving the basic guidelines for developing manuals and warnings presented in the previous edition, this new edition offers new material as well, including a much-expanded section on hazard analysis.
- Provides more explicit guidance on conducting a hazard analysis, including methods and documentation
- Offers in-depth discussion of digital platforms, including video, animations, and even virtual reality, to provide users with operating instructions and safety information
- Incorporates current research into effective cross-cultural communication—essential in today’s global economy
- Explains new US and international standards for warning labels and product instructions
- Presents expanded material on user analysis, including addressing generational differences in experience and preferred learning styles
Writing and Designing Manuals and Warnings, Fifth Edition explores how emerging technologies are changing the world of product documentation from videos to virtual reality and all points in between.
Part 1: Product Safety in the 21st Century. 1. The Changing Landscape. 2. Know Your Users and Your Product’s Hazards. Part 2: The Making of a Manual (Or More Than One!). 3. Designing a User-Friendly Manual. 4. What You See is What You Read…or Not. 5. A Picture is Worth…It Depends. 6. Thinking Outside the Books. 7. Special-Purpose Manuals. Part 3: You Have Been Warned. 8. The Duty to Warn. 9. Warnings that Work. Part 4: Making It Work in the Real World. 10. Who Writes a Manual? 11. Integrated Product Safety: The Manual is Just the Beginning.