The use of quality function deployment to analyse human factors requirements in civil flight deck design

A European human factors collaborative project (DIVA) is using a method called Quality Function Deployment (QFD) to understand and analyse user requirements. This article describes the first time QFD has been applied in civil flight deck design. QFD has been successfully used in other applications, like the motor industry, ship building and civil aircraft design. This article will explain why QFD was used, what QFD is and how it works. The article will also reflect on the lessons learned from using QFD to support the integration of human factors requirements in civil flight deck design.