ABSTRACT
Managers stop by to make sure teachers are working. Leaders stop by to encourage teachers in their work. Principals who adopt a “gotcha” mentality while they walk through their school undermine trust with faculty members and destroy the morale of teachers. Principals should spend far more energy catching their teachers doing the right thing than doing the wrong thing. Never miss an opportunity to brag about your colleagues to the visitors in the building – and preferably do so in front of the colleagues. Positive reinforcement goes a long way in promoting the professional behaviors that characterize great schools.
