ABSTRACT

This chapter provides two paradigms that influence how we think and act, individually and collectively, when change is introduced: the paradigm of Imposing Blanket Solutions and the paradigm of Problem Solving for Complexity. Paradigm means a pattern or a model, a generally accepted perspective, a particular way of looking at or thinking about something, which is based on a set of common assumptions. The paradigm of Problem Solving for Complexity supports our ability to make weighed, intentional decisions based on a thorough analysis of facts and data, test countermeasures through rapid experimentation to allow for unpredictability, and develop solutions that will address causality and thus improve overall performance. Over time, every company develops a dominant paradigm, which is shaped by unquestioned assumptions of its leaders and employees. This paradigm, in turn, begins to influence other components of the culture: beliefs, values, systems, and practices.