ABSTRACT
Patients need to be comfortable with their healthcare access to approach physician clinics and providers. Prolonged wait times and access deficiencies also affect providers and staff. The Institute of Medicine has reported a tsunami of technological advances that are empowering patients to take an active role in their care plan. Technology has transformed healthcare facilities; helped them to improve outcomes, patient experience, communications, and workflow; and provided them with the technological advantage to deliver real-time patient-centric care through patient portal. The US health system is a provider-centric model, with care delivery defined by standard business hours. A possible way to upgrade a clinic is to incorporate e-mail messages of patients, visits arranged through telephone calls, and proactive care activities into their everyday workflow. The inability of getting things done and the failure of bureaucracy that deals with the system are curtailing the performance of healthcare services.
