ABSTRACT
Patient care was highly complicated before the application of technology. Physicians relied heavily on their senses of sight, touch, smell, and hearing to monitor their patients. Technology is a critical factor defining the customer experience. Telemedicine can use different services: two-way video, e-mail, smartphones, wireless tools, and other forms of telecommunication technology. American Technology Association has historically considered telemedicine and telehealth to be interchangeable terms. Emergency Care Research Institute encourages the reporting of device-related incidents and deficiencies to rule out harm to patients. Telemedicine requires a significant investment by hospitals and offices by buying new systems and improved internet delivery. Proponents of proactive risk modeling methods, relatively new to healthcare, suggest that physician and in general provider could play an active role in preventing equipment and technology failures and in responding appropriately to them should they occur.
