chapter  Chapter 28
Clinical Staff and Better Patient Experience
WithEldo E. Frezza
Pages 9

Every practice seeks to find the right staffing ration for the best patient flow in the office and the hospital to run the most productive business. Medical practices that are highly productive already understand the principles of good staffing, says Marc Halley, president and CEO of The Halley Consulting Group: They may not call it “highest and best-use staffing” but that’s what they’re practicing. 1 In the highest and best-used staffing model, the primary roles do only what is in their job description and nothing else. For example, a physician should practice medicine, not just fill out paperwork or make copies, Halley says. 2