chapter  Chapter 32
Setting Up Strategies
WithEldo E. Frezza
Pages 4

Communications is indeed the pinnacle of the relationship with anybody. Issues related to patients’ experience can be managed both on the clinical and the nonclinical sides by talking to them more, by communicating better, and by caring for them loud and clear. Patient experience can be improved by cutting out all the apprehension, the uncertainty, and the fear that medical care can elicit. It is also essential to anticipate the needs of the patients and their family members. All of these were included by Jake Poore in the so-called Caring Out Loud.