chapter  Chapter 5
Meeting Patients’ Expectations and Satisfaction
WithEldo E. Frezza
Pages 8

More and more individuals prefer to be actively involved in their care and expect health professionals to help them achieve the goal. Patient-centered approaches include not only sharing vision as discussed in the previous chapter but also self-management support. Meeting patient expectations enables patients to play a more active role in defining the outcomes that are important to them, deciding the treatment and support that is best for them, and managing their health and care actively.