ABSTRACT
Questionnaire I asked the patients about their feelings toward the receptionist and each person on the team—physician, family health worker, and public health nurse. The patient grievance advocate either telephoned or visited the family to complete the questionnaire. Patient involvement was especially important because the other evaluations that the committee was doing dealt specifically with the technical aspects of quality care. The procedure of questioning families about their feelings towards the health care provided by their team at the center, Questionnaire I, was discontinued when chart audit was changed to the more complex team-team review. The new questionnaire will cover a wider range of questions. Questionnaire II was an evaluation of physicians. Fifteen families were picked at random to participate in this evaluation. Each was mailed the physician questionnaire and asked to fill it out and return it to the center.
