ABSTRACT
This chapter deals with the need to train people to work safely, comfortably, and happily within their working environment. People need to be given specific and detailed information and training relating to the use of their workstation equipment and how they should work safely—not just how they do the job. This information needs to be presented in a format that is easy to understand, that relates to their own workstations and working environment, and that they will remember. This chapter emphasises that training and information are needed not only to advise people about what they should be doing when at work in order to avoid premature fatigue, upper limb disorders (RSI) or musculoskeletal disorders, or dissatisfaction; training should also draw their attention to the likely consequences of working in unsuitable postures and the possible adverse effects of bad habits. This chapter reviews training methods, such as group training, refresher training, one-to-one training and online training (e-learning), and course content. It touches on the pros and cons of leaflets and postures as ways of imparting information. The chapter stresses the need to ensure that the training is effective and how it should be measured after the course, and it draws attention to the need to support the workforce after they return to their workplace so they can apply their training.
