ABSTRACT
Heuristics can be short statements of lessons learned. They can be the words of wisdom from experience or educated guesses. The heuristics used by physicians are poorly understood and rarely discussed, according to Clement McDonald. Hospitals where many incidences are not reported do not know when a major lawsuit or a “never” event will strike. Each incidence should produce a new solution to make certain a hospital has a good process to prevent harm. Hospital care statistics are painful not only for patients but also for hospitals that are working hard to prevent harm. Each organization should develop intelligence in the form of heuristics so that the chosen knowledge gets transferred from a generation to generation. It should be in the training curriculum including the pitfalls, the context, and the assumptions.
