ABSTRACT
This chapter discusses the mechanisms through which Reflective Practice Team Development might be deployed inside social public organizations and workplaces. It explores how disappointment, as a synonym for ‘psychosocial trauma’ can rather be addressed in less formal organizing within neighborhoods and communities. Whyte, a poet and social commentator suggested that disappointment might also be thought of as a ‘hidden, underground, engine’ and a potential source of trust and generosity to provide an opportunity for transformation. Discussing ‘disappointment’ from an organizational and management learning perspective Clancy, Vince and Gabriel similarly discuss how organizations frequently become arenas of disappointment where emotions, such as shame, guilt, and anxiety prevail, and a sense of failure is followed by defensive blame and recrimination. They argue that a judicious appreciation of the affective and dynamic implications of disappointment and failure can offer a way of moving beyond these dynamics, turning it into the basis for social and organizational learning.
