ABSTRACT
List of Graphs Graph 1 New PSP contracts awarded in the WSS sector.............................................30 Graph 2 Phasing of planned investments of the private versus the public party .......148 Graph 3 Responses on self-description......................................................................165 Graph 4 Aggregated scores on multi-item measurement...........................................166 Graph 5 Overall Performance Assessment (OPA) from 2001 to 2007......................188 Graph 6 The ‘products/services’-strategy score and the ‘interruptions’-indicator ....190 Graph 7 Return on Capital Employed of English & Welsh water providers.............191 Graph 8 The Reactor-strategy score and capital maintenance efficiency..................192 Graph 9 Index scores of Dutch water providers ........................................................194 List of Scatter Box Diagrams Scatter Box 1 The two continuums of the Miles and Snow typology .........................60 Scatter Box 2 Aggregated scores strategic market actions ........................................169 Scatter Box 3 Relative positions for the four individual strategic market variables .170 Scatter Box 4 Aggregated scores for the strategic products and service actions.......172 Scatter Box 5 Relative positions for the strategic products/services variables..........173 Scatter Box 6 Aggregated scores on the strategic 'seeking revenues' action .............174 Scatter Box 7 Relative positions for the strategic 'seeking revenues' variables.........175 Scatter Box 8 Aggregated strategic internal organisation action-variables ...............177 Scatter Box 9 Non significant differences for the 'innovation', 'training', ‘decentralisation’ and 'marketing' variables of the strategic internal organisation action ....................................................................................................................................178 Scatter Box 10 Statistically significant differences for the strategic internal organisation variables ................................................................................................179 Scatter Box 11 Aggregated Strategic External Organisation Actions .......................181 Scatter Box 12 Insignificant difference for the 'regulator'-variable of the strategic external organisation action .......................................................................................181 Scatter Box 13 Statistically significant differences for the strategic external organisation variables ................................................................................................182
