ABSTRACT
Our work in augmented reality grows out of our observations of users who have held on to paper, despite powerful incentives to adopt electronic re placements. Contrary to what many believe, users are not Luddites, cling ing to paper as a way of resisting change. On the contrary: most are excited
by the benefits offered by computers and some are even accomplished hack ers. Their resistance is. in fact, extremely practical. New computer systems are often less efficient or cannot perform required tasks. Depending upon the situation, users either reject the new system entirely (as do air traffic controllers who refuse to use on-screen flight strips) or else increase their workload by juggling an awkward combination of the existing paper and new on-line systems (as in many office applications).
