ABSTRACT
This paper presents a multi agent system for tourism management activities and also analyzes one of these agents, named tour itinerary planning. This agent uses case-based reasoning and fuzzy theory to facilitate an optimal scheduling of tours in terms of satisfaction for customers as well as profitability to the tour operator agency. A fuzzy system in combination with case-based reasoning method is used for designing tour itinerary planning. The fuzzy system is employed to compare the preferences and specifications of a new group of tourists with all the cases in case-base. The complete algorithm is introduced as a systematic procedure. A fuzzy system is designed and applied to a sample case.
