ABSTRACT
You have just been assigned as a program manager to a program that will require a five-year effort to increase the efficiency of a retirement service for a state agency. THe effort will include cleansing data, buying or developing new software, implementing interfaces to multiple agencies for data transmission, and decreasing the time to process retirement payments from 120 days to 45 days. THe program will involve process reengineering, technology teams, multiple state agencies, and very large database systems to manage data moving forward.
