ABSTRACT
Headsets are a key ingredient in every call center. They provide hands-free operation for your reps, letting them type faster, talk on the phone longer, and walk away without annoying neck pain.
They are also the most abused, wear-intensive items in your center. People swing them around by the cord. They yank them out of the socket. They throw them in the drawer. You'll buy them this year. And next year. And the year after that.
