chapter  6
VOICE RESPONSE SYSTEM INTERFACE REQUIREMENTS
Pages 1

SUPERVISOR COURSES Training for supervisors of I/O MARKETING, Inc.Response Center should be available and provided by the vendoras part of the system bid for the ACD sys­ tem. Training shouldinclude an overview of fundamentals for ACD operations withpractical instructions on the various reports, gatereconfigurations, and other aspects of managing Response Centeroperators.