ABSTRACT
You now have your dream call center. The lights work, the switch is connected, the dus t is off the workstations, th e contractors ' empt y cola cans are out o f the hallways, the paint i s dried, the AC is cranked up, and the asphalt i n the parking lot has a never-tobe-seen again deep black hue. You've got a rent-a-sign out fron t flashing "Good Jobs! Good Pay! Excellent Benefits! Child Care! Jacuzzi! Just Come On In!" Yes, open it and they will come. The "Field of Dreams" in the call center league.
