ABSTRACT
Newton for sale? Or if the cafeteria is serving fish sticks on Friday? If e-mail stops enhancing productivity, people will stop using it.
One way for users to handle the e-mail barrage is to ask the software for help. Intelligent email can make message-handling decisions for the user based on a set of rules, such as the message's urgency, the sender's identity, the subject matter, or keywords. Intelligent mail can prioritize, discard, or reroute the messages based on user-defined criteria.
