ABSTRACT
Just as with the term governance, just hearing the word metrics is enough to make many program managers cringe. Metrics may be your worst enemy, or they may be your best friend. This chapter aims to help bolster your confidence in utilizing metrics to guide program progression as well as help you begin to feel confident in the advantages that those metrics may bring to your program. Through proper definition and monitoring, metrics are one of the most effective tools you have to drive stakeholder engagement through the course of your program. Although much of this book focuses on soft skills and intangible factors in driving stakeholder engagement, providing relevant program metrics is one area where you may provide something more tangible. Having a solid way to measure performance allows you to demonstrate progress in a meaningful way as well as to explicitly highlight areas where you may need more stakeholder support in resolving any roadblocks.
