ABSTRACT
This chapter explores a range of training interventions: principally those aimed at supporting the victim, but also those that may be directed at the bully or the work group in which bullying is, or may be, taking place. From a training perspective, bullying is an inappropriate, unproductive and wholly unacceptable set of behaviours that are rooted in the bully's own insecurity and relative lack of ethical and social skills. Therefore the most effective training intervention would be to work directly with the bully themselves. Counselling represents a fundamental tool for the trainer/coach and is firmly grounded on the underpinning skills of ‘active listening’ and empathy, in the context of communication and interpersonal strategies for responding to hostility and bullying. There are a number of practical countermeasures that victims of bullying can take to either minimise the incidence and impact of bullying or to support processes and procedures designed to deal with it.
