ABSTRACT
They all nodded in agreement. He felt that a connection was forming with his agents. And not just because of this open discussion. The connection had been strengthening over the last few weeks.
"I'm sure that in your personal lives you often encounter similar behavior; a spouse or close friend may lose their temper, blame us for something we didn't do, or simply make us feel bad, for no apparent reason. How do you respond to such incidents in your personal lives?" Joe asked them.
