chapter  4
Research Methodology
Pages 14

This chapter aims to build on previous chapters and to provide the meth-

odology for the study. This study seeks to explore the internal and external

factors influencing private sector performance. To explain the differences

in performances between private sector organisations, a framework used

for the study combines three concepts to explain the variations in perform-

ance. These concepts are capacity (physical and operations management

capacity), regulation (contractual relations and regulatory mechanisms) and

the evolving processes of involving private sector and households in ser-

vice provision.