Module 3: Assessing
Pages 7

Twelve common behavioural barriers to listening are outlined following (McKay et al., 2009). In what ways and under what circumstances might these barriers interfere with your listening? 1. Comparing: Comparing interferes with listening because you are constantly

assessing which of you, for example, knows best. While a patient is talking, you are thinking, ‘If you think that is hard, let me tell you how hard it actually can be.’