ABSTRACT
Introduction ........................................................................................................... 10 Lean Six Sigma Overview .................................................................................... 11
Lean Six Sigma Applications in Private Industry ........................................ 12 Define Phase........................................................................................................... 15
Develop Project Charter .................................................................................. 15 SIPOC ............................................................................................................ 18 High-Level Process Map ............................................................................ 19
Perform Stakeholder Analysis ........................................................................ 19 Perform Initial Voice of the Customer and Identify Critical to Satisfaction ..... 21 Select Team and Launch the Project ..............................................................22 Create Project Plan ...........................................................................................23
