ABSTRACT

This chapter aims to present an overview of the relationships between ergonomics and quality, and to develop a framework to integrate ergonomics and human factors (E/HF) concepts with quality concepts (such as total quality management [TQM] and quality management systems). The aim is also to show how the approaches used in the two knowledge elds can mutually contribute to one another. Unlike the quality discipline, which is normally directly linked to the quality

Introduction .................................................................................................................................... 931 Ergonomics and Quality Denitions and Historical Trend of Integration ..................................... 932 Method ...........................................................................................................................................934 Framework for Integrating Ergonomics with Quality Concepts ....................................................934