ABSTRACT
Business-to-consumer orders are generally characterized by few picking lines; the product is shipped by the post or with a private carrier; or the product can be distributed via a network of stores. The lead time is short, the customer does not have an industrial culture, he has paid with his order, and he is expecting reliable on-time delivery of his goods. This makes customers order management in the warehouse more complex. For example when an article is out of stock, the warehouse must either send the available articles, managing the missing article at a later time; or to put the order with available products in a temporary storage area and wait until the order can be completed.
