ABSTRACT
Introduction .............................................................................................................. 56 An Industrial Engineering System Approach .......................................................... 56 The Mental Model .................................................................................................... 58 Mental Models of the Team ..................................................................................... 59 An Index for Gap Assessment between Different Mental Models .......................... 61 Process Flowchart Operations Similarity Index ....................................................... 63
Operations Similarity .......................................................................................... 63 Transition Similarity ........................................................................................... 63 General Similarity ............................................................................................... 63
Use of Similarity Index for Performance Assessment .............................................64 Description of the Department of Emergency Medicine Selected for the Field Experiment .................................................................................................64 Management Policy Model .................................................................................64 Mental Models of the Medical Team in the Department of Emergency Medicine ..............................................................................................................66 Calculation of Similarity Indices between the Team and Management According to the Proposed Approach .................................................................69 Calculation of the Similarity Indices among the Team Members under the Proposed Approach ............................................................................................. 72
Discussion ................................................................................................................ 73 Appendix A: Describing and Quantifying Mental Models ...................................... 74
Comparing Process Charts .................................................................................. 75 An Example of Comparing Two Process Charts ................................................. 76
References ................................................................................................................77
