chapter  8
28 Pages

Total quality, personalities who stand out

Key concepts: Quality improvement, understanding of variations in quality, designs in tune with the market, psychological knowledge of human nature, the Deming cycle of total quality, product design, parameter design, process design, quality design, system design, tolerance design, kaizen, noise factors, control factors, signal factors, quadratic function of loss of quality, annual hoshin, quality engineering, breakthrough management (BT), WV model, thought and system approach, loss of quality, quality planning, Deming's fourteen points, four levels of management by breakthrough, four revolutions of management by breakthrough, seven mortal wounds, total quality control, theory of knowledge.