chapter  2
26 Pages

The Approach to Quality: Concepts and Definitions

A first approach to the world of quality requires an understanding of 20 essential concepts.

These are valid for all production sectors (tangible products and services):

• Quality: definitions, marketing and production

• Quality standard, criteria and substituted criteria of quality

• Inspection

• Non-standard quality: standard and nonconformity

• Non-standard quality: sub-standard quality and above-standard quality

• Quality control

• Mastering quality

• Quality assurance

• Quality management

• Systems for quality management

• Quality planning

• Total quality

• Deployment of quality

• The House of Quality

It is vital to first understand these concepts before entering into the formal world of quality.