ABSTRACT
Standardization provides the “bedrock” for all Ÿood repair activity. Without it, it is impossible to ensure consistency in repair, communication, professional advice, and
10.1 Introduction: Are Standards and Quality the Same? .................................... 125 10.1.1 The Bene¥ts of Standardization: “Constructing Excellence”
and Standardization .......................................................................... 127 10.2 Brief Review of Physical Repair Standards, Including Professional
Services ......................................................................................................... 128 10.2.1 Building Repairs ............................................................................... 128 10.2.2 Building Regulations in the United Kingdom .................................. 128 10.2.3 Professional Standards ...................................................................... 130
10.2.3.1 British Damage Management Association......................... 130 10.2.3.2 National Flood School ....................................................... 132
10.2.4 Drying Standards .............................................................................. 132 10.2.5 Health and Safety Standards............................................................. 133
10.3 Service Standards, Communication, and Performance Management .......... 134 10.4 International Perspective .............................................................................. 137 10.5 Summary ...................................................................................................... 138 References .............................................................................................................. 139
management of the repair process. Consistency is essential not only to ensure an effective repair process, but also to optimize repair costs and end-user satisfaction.
