ABSTRACT
This chapter discusses how project managers can “grow” project staff through better management techniques as well as through training and other incentives. This aspect—learning and growth—is fundamental to the success of the balanced scorecard but generally overlooked. The project manager needs to satisfy his managers, end users, and staff members while making sure that projects are delivered on time and on or under budget. Each set of stakeholders will have their own expectations about the outcome of the project. Staff will have expectations about what role they will play in the project. Staffs are usually quite excited to be involved in a new effort. Senior management will have expectations about the project cost and resource utilization. It is critically important that the project manager always provide a complete picture of the status and current costs of the project. A lack of project success can be caused by managerial, organizational, economic, political, legal, behavioral, psychological, and social factors.
