ABSTRACT
Overview: In Chapter 3, 10,032 trip reports of passengers, who ™ew in 2009, were analysed. The factors that have the most in™uence on comfort are leg room, hygiene, and crew, but the in™uence of the pre™ight experience, seat, and luggage is substantial as well. In this chapter, 59 photos taken by passengers illustrate somewhat the analysis in Chapter 3 as well as some new points shown below.
