ABSTRACT
This is an introductory chapter to knowledge technology. The chapter rst introduces knowledge technology as a soft technology and its relations with knowledge science and then suggests that the knowledge systems engineering (KSE) as a new approach to knowledge processing and knowledge management technology. From a process-oriented view, the chapter introduces and analyzes the systems and mechanisms of knowledge management. It also introduces the knowledge-gathering and -capturing technology and systems, including the technologies and tools as databases and text bases, data warehouse and data marts, web technologies, cloud computing, knowledge repositories, knowledge portals, search engines, intelligent agents, and knowledge maps. For the system support of knowledge discovery and creation, it brie±y describes both the discovery of explicit knowledge and technological aid for idea generation and some knowledge-sharing technology and systems like lesson-learned system, expertise-locator system, and community of practices. For the knowledge application system, it describes some mechanisms and technologies, including the help desk, fault diagnosis systems, expert systems, as well as decision support systems.
