ABSTRACT
To a great extent, revenue assurance (RA) in communication providers was born of the last recession.
Embattled CEOs were ‘nally forced to come clean about the parlous state of internal systems that had expensively been put in place over the previous 10 years. Typically, even those that were fully functional were no longer ‘t for the purpose, and many intra-and interdepartmental processes were broken. Consequently, RA started its life with a boom-“low hanging fruit” were everywhere, and demonstrating the business case for any RA-related activity, given even the smallest sign of executive championship, was relative child’s play.
