ABSTRACT
Businesses today are going through a fundamental shift in the way they rely on information systems to improve their competitive advantage. Reengineering of the total business process makes these new processes more dependent on their information systems. The design of the new information systems could mean the difference between being fi rst in class and being a so-so competitor. Information at the right place and the right time will allow decisions to be made at the lowest possible level in the organization, with the best results.
